A patient of mine... an elderly lady, who is quite seriously ill, recieved a visit from someone from the licencing authority... she gave the gentleman the information he asked for but declined his request to enter her home, she lived alone, was feeling ill and he had woken her... I think she was a bit embarrassed that her house was becoming untidy...she didn't want an uninvited visitor.

Shortly after this visit she recieved one of these threatening letters... accusing her of using a colour set when she only had a licence for black & white, she has and has only ever had a black and white, rented set. This lady was intimidated, ashamed and terrified, the fact that the threats were 'empty' is irrelevant...what happened to innocent until proven guilty...I made a telephone call on her behalf and I believe she got an apology... but real damage was done.