Not a stupid question, but a stupid answer... I get a phone from a gentleman wanting his washing machine repaired. Itake down his name, address, and phone number without any problem. Me; Can you tell me the make and model? Him; It's a washing machine. Me; Yes - do you know what make it is? Him; well, my wife usually does all the washing but she's out. Me; Does it have a manufacturers name on the control panel: Him; I don't know, it's a big white one. Me; OK, never mind. Can you tell me the problem? Him; It's not working. Me; Yes, I gathered that, but can you be a bit more specific? Him; Well, it doesn't go, does it? Me; OK, we'll see you at 12 o'clock tomorrow.
Sometimes, you can't win.
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