Sorry forgot to insert name in initial post.

To answer your question 9/11 had a big impact on americans traveling, and as they are a huge customer base, they lost an awfull lot of income, and so forth cut hours. I'll just explain the knock on effect

9/11 happened, glassworkers hours were cut as a result of lost revenue, and I was at that time working in a warehouse that delivered catalouge goods door to door, reps with rounds and so on. That Christmas was the biggest ever for returned goods and cancelled orders, most of which were from glassworkers homes, who were having to manage their money, as a direct result, our reps were down on their income.... see how it goes