To answer the questions or respond to observations listed so far:
1. SAGA is very poorly run. The various departments (sales, shipping, receiving, billing, repair, etc.) don't work with each other. No one seems to be in charge, what's in inventory, when it will shipped or was shipped, how warenties are handled, etc. This is all across the lines, including kentucky mandos, regal dobros, and all the guitars.
Quality control is the biggest issue.
2. Goldtone products are consistently first class, with a very well-managed company. Set-ups are always very good. Unfortunately, they don't have line of guitars. They do have a tenor guitar.
3. Morgan Monroe is definitely a lower tier in terms of product quality and quality control. The instruments need lots of work when you receive them, and they are full of problems.
4. Eastman violins and mandos are great values, great set-ups, etc.
5. Michael kelly mandolins are well built and a good value. I've sold a bunch of them with very few problems. The company needs to be a little better organized.

Guitars are almost a commodity now, and you can't compete wth the big stores. You need a line that is too small for the big store, and that wants to stay small, for the local dealers.

Thanks to all, and Happy Holidays.

PS: I want to have the best acosutic music store that I could provide. Keep the sggestions coming!!