SRS--You were in a university library, hopefully dealing with people who better understood the info game. I was in a County branch. At the risk of sounding like an elitist SOB, which I ain't (elitist, that is), there is not the same sensitivity, IMHO.

And shame on you, Rapaire, for discouraging recycling! I'm sure if everybody did what they did, it would stop global warming dead in its tracks.

Seriously, sure folks have to learn a critical approach, but that's just it. How is a public library reference staff going to help them do that--or even make the point that they should--if they just bring their new laptop home and have at it? Professors have captive audiences, who have to go to class (at least sometimes) if they want to graduate, so the profs make them aware of information pitfalls, and good librarians reinforce that. Where I worked, we had no draw. In the last decade, door count went up but reference count went down.

CC