And I should add, thanks Ebbie, on Ronny's behalf. Being able to help people solve their problems is really very satisfying--best part of the job. If you are very happy with service you receive, ask for their ID number so you can call back and leave a compliment

I think I should also point out that, if you are ever aggravated and find yourself tempted to take out your frustrations on the helpdesk tech on the other end, whether they deserve it or (more usually) not, don't go there. You are talking to someone who is looking at ALL KINDS OF YOUR PERSONAL INFORMATION. They have all your account login codes, your address and phone number, can read your e-mail, change your passwords, etc etc, and could potentially cause you much grief, whereas all you can do is ask for a supervisor. (Click. "Assume positive intent".) Seriously, you have no privacy whatsoever from your ISP representatives. We were required to keep a log of all our calls, including the caller's info, so I could have walked out of work every day with about forty sets of login codes and whatnot...there were no privacy controls whatsoever. It's a wonder there isn't more abuse of this carelessly handled data. Must be because people are basically good, that's all I can make of it.

W-O