Jim has been arrogant since he took over. The previous owners, can't recall their name, were so nice, courteous and caring people. Now they had their own set of problems with extended delivery times. But I personally would much rather have to wait a long time than get taken for granted as a customer. He will get a dose of reality in the long run. For now he's coasting on the goodwill and history of the Calton name. Eventually, his lack of concern, lack of returning calls, lack of customer service, lack of responsivness and lack of communication in general will catch up to him. I just hope he doesnt take the brand down with him.