"Hi, this is YourISP's tech services department. I'm Sheila. Your account has been hacked and we need to reset it, and for that we need your login and password."

"What are you doing going through my trash?"

The first is called "Social Engineering" and the other "Dumpster Diving." Both, all too often, still work. And both can take many forms.

1. Shred anything that might have your login and password on it.

2. Man or woman, ask them for a number on which to call them back. Then call your ISP and ask about the truth of the matter before returning the call.

3. If you get a call from "Windows" that you're computer is causing Internet problems, don't fall for it. Or tell them that you're running Linux or Apple OS or don't HAVE a computer (the last REALLY throws them!).

4. Your bank, the IRS, your ISP, the FBI, MI5, the Mossad, etc. aren't going to call you for your information. If they don't have it they can get it easily enough than tipping you off by a phone call.

5. If it sounds too good to be true it probably is.

6. When in doubt, don't.