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My husband used to be self-employed Steve, and the code for accessing his online Tax self-assessment was ridiculously long. I wrote it down for him and it almost went off the page.

It's very kind of you Joe to help all these folk who are having difficulty with their documentation and status, and your elderly nun friend is lucky to have you to support her
.
There must be some procedure in place if, say, documents were destroyed in a fire or irretrievably lost.
And surely the authorities wouldn't even consider chucking out a lady of such an age, and a harmless nun at at that!