There are a lot of people in the world who just call the company and a tech is sent out and something changes, they pay a fee, and it is fixed (or not).

Those of us old enough to have watched the advent of the personal computer and the connection to the Internet via 2400 baud modem and the changes since then, plus our getting under the hood to do things ourselves, are hopefully what keep some of the provider companies honest. We ask questions and fix things ourselves. Keep up the good work!