I sympathise with your hubby, Helen: there's far too much alleged intelligence shoved into software where it doesn't fit, and only gets in the way of what Advanced Players want to do without simplifying anything for anybody. "Smart" is a synonym for "our product manager is thicker than tarmac" and/or "we can't think of any other way of justifying this price rise".

Meanwhile, back at the point, your hubby's experience reminded me of a couple of lines from the Pharmaceutical Shanty (by Ruiridh Greig):

When you cry out "please refrain!"
And they go and sing it all again

.... but I'd have to check whether I can post the whole shanty here.