Mudcat Café Message

sj

User Name	Thread Name	Subject	Posted
weepiper	BS: Best service awards (11)	RE: BS: Best service awards	21 May 02
A certain bagpipe supplies shop in Edinburgh which shall remain nameless astounded me with apathy the one time I went in looking for practice chanter reeds. Two guys sitting drinking tea in an empty shop, with very much the attitude of the PC World lady. Except you would think with a small business they would care more about the impression they're giving the customer. I'm sure as hell never going there again - not for reeds (a couple of pounds a sale) and not for bagpipes (they've lost a potential £800+). Working in retail really makes you notice customer service (or the lack of it)

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