Well one of the things that Disney taught me was to answer each question in a way that doesn't make the guest feel stupid.

This is sometimes difficult to do - thought the truly stupid wouldn't notice it, even if you told them.

I remember one day when I was stationed during a parade next to a sign that said restrooms with an arrow pointing the way. I was not standing in front of it, yet no less than 4 people in the space of 20 minutes walked up to me and asked me where the restrooms were. They were American, one and all, so unless they were part of a "illiterate trip" one wonders why they couldn't see the sign.

The 3 O'clock Parade was another weird thing. Every day, Disney prints up a sheet of the schedules of the days special shows, events and parades, since those can change from day to day. Everything on the list has a location and a time next to it - except the 3 O'clock Parade. It was, of course, names because that's when it happened, and the people in charge of the daily sheet thought it was obvious - and it was, except for a few dozen people out of a daily guest poulation of 20 to 80 thousand.