The Mudcat Café TM
Thread #54058   Message #1240400
Posted By: Mark Clark
04-Aug-04 - 05:10 PM
Thread Name: Experience with Elderly Instruments
Subject: RE: Elderly Music's service sucks!
I just returned home to find that Elderly has shipped the order to me and paid for overnight delivery from their own pocket. I also had a nice note from someone name Ace apologizing for the delay. Evidently the order just got lost somewhere, I'm guessing in the computer systems somewhere.

To those who thought I wasn't patient enough, let me first say that I quite understand delays due to shipping and transit. I didn't require overnight or second day delivery and chose not to pay the extra money for that service. The reason for my impatience had nothing to do with shipping. Elderly's web store had indicated that I would receive an email notification when my order shipped. Since I hadn't received the notification, I knew I wasn't waiting on a carrier. Had I waited "several more weeks" as Zhenya suggested I'd have been no closer to getting my shipment. In several weeks, I could walk to Lansing and back to pick the order in person. In one week, more or less, I could order the merchandise through my local music shops. My reason for going online was speed; that and Elderly was already familiar with the products I wanted and I didn't need to help a local shop figure out how to order them.

It just boggles my mind that people living in civilized areas of the world would wait several weeks and then several more weeks for anything short of the elixir of eternal life. I thought I was a pretty laid back individual but I can see I haven't even started to understand laid back.

But Elderly has now found my order, solved the problem and bent over backwards to make me happy. And I will definately consider them in the future and won't forget the kindness of Stan and Ace (not to mention Mick).

      - Mark