As part of my job I answer a lot of telephone calls. I usually manage to cope with peoples bad manners by just being as pleasant as I can back. I am always civil even if the person on the end of the line is a complete ****hole. But today I have had a problem and was very close to telling said "****hole" to **** off.

I am not prone to outbursts of that nature. Why are some people so bloody rude? How do you cope with similar stuff?

Pat who is thinking calm thoughts calm thought calm thoughts.............................
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