leenia...there are always multiple settings you have to be sure are set right for both the program AND your computer.....volume, recording settings...etc. There can be separate settings for play volume and recording volume...

If the seconds didn't show timing, something needs changing. You might try playing a sound file you KNOW works with the program, then go to the menus in the program to see if it thinks you have everything plugged in right..

It's hard to guess about a program I haven't used personally.