Roger - the request, which is for an alteration in established procedure - *IS* a complaint.

And you completley ignore the fact that the volunteers follow guidelines set down by Max - and that they are acting for Max.

that they are not ALL in complete agreement with policy is moot. You can disagree with policy and yet not break policy. That policy does not REQUIRE bert to contact someone prior to changing a thread title doesn't mean he CAN'T. He can choose NOT to add a tag to a thread title - even though policy says it is appropriate for him to do so. etc.

Your "sensible assumption" is incorrect - you have been told it is incorrect by multiple people and multiple times. You have also been told - as per site policy - that you can verify this by contacting Max off-forum.