If you went to your local council office and asked a question re: a regulation and they informed you they were not allowed to give you the information - it could only be provided by a personal visit to the regional office - would you continue to walk into the local office daily demanding an answer?

MMario - If you didn't get an answer from either place - would you just give-up? And if you decided not to - would you take any notice of a third party who advised you to give-up?