Are you running any other Symantec programs on your computer? I use the firewall and the NAV, and when I install a new one I uninstall both and then reinstall them. That seems to be the most reliable way to do it because some versions of Symantec programs don't play well together if they arrive at different times. And you may need to disable a firewall or other non-Symantec protection software when you do the installation.

That red LU message is annoying and difficult to get rid of. Try reinstalling any Symantec programs at the same time and it should clear up.

The benefit to uninstalling and reinstalling--sometimes it doesn't remember that it was running before and it extends your expiration date beyond the original one. It doesn't always happen that way, but is a pleasant surprise when it does.

SRS