Bonnie,

I had a very similar problem with NAV after years of being happy with their product. The problem happened after installing a Windows Update called Windows XP Service Pack. That upgrade killed a lot of things but the Norton was a fiasco. We tried and tried to fix the problem (my hubby is a computer techie) but nothing seemed to work. Hubby uninstalled the XP Service Pack.

Eventually I tried again a year after I purchased the new software. I didn't hold out any hope of getting NAV to work this time. It connected to Symantec, then connected again and downloaded something else, and, ta-da!, it worked. Has been working ever since. I have my full year's subscription dated from the NAV installation date.

One of the things it downloaded was a patch for WinXP, so Symantec obviously knows about the problem. I don't know how you should fix it, except see if you can find someone who can uninstall the WinXP Service Pack, if it is on there, and then try the NAV installation again.

The other WinXP Windows upgrades are okay, but don't allow the Windows upgrades to put on the Service Packs. I always do the custom install option and make sure the Service Pack doesn't install.

Helen

P.S. Harpy Christmas, Bonnie!