Sorry Helen, but your link doesn't work because 2002 versions are discontinued and Symantec has removed direct calls to them from the database. Is this from an old record in your files?

(Symantec does provide a way to look at archived documents, but you can't link directly to them, if I understand their system. Anytime you pull an obsolete document from an archive, there is a risk of not getting the latest version.)

The article may be one that was prettty well known at the time of release of SP1. What it says is that your Norton security product may stop working when you install SP1. In a world where everything was right, it would continue to work without further action on your part. This is an "incompatibility," but not a really major one.

The "workaround" suggested is to insure that your SP1 installation is complete, and after SP1 is installed uninstall and reinstall your Norton product.

After you do the additional uninstall/reinstall your Norton product will work.

The only conflict here, with the 2002 Norton products, is that an additional uninstall/reinstall step is required that should not have been needed.

This is not something that happened with all installations, but the workaround did work, according to all reports. I had NAV2002 on one machine when I installed SP1 and it didn't happen to me; but I waited until my SP1 CD arrived since my dialup connection made it "inconvenient" to try to download the SP. By that time, Norton updates may have resolved the problem, a Microsoft pre-SP1 patch may have solved it, and/or one of the notorious "first ten" patches to SP1 had already been applied to SP1 to help with the Norton fix.

A recommended step, often neglected, was to make sure that all prior patches to pre-SP1 were up to date, and a Microsoft patch that "lessened the frequency" of the Norton problem was released for "pre-SP1" machines; but my recollection is that didn't happen until after quite a few SP1 installations were already installed.

I did a "convenience update" to NAV2003 because NAV2002 did not include email scans on all incoming messages if you used the POP3 email protocol. This was true regardless of which OS you had. The email wasn't scanned by Norton until/unless you opened it. Especially if you used the preview feature in OE, this posed a slightly increased risk, so I made the step up, but that was done a while after SP1 installed on my machine without affecting my NAV2002.

John