Ah yes, back to the original report.

I remember setting up the new Dell a couple of years ago, and the sound card wasn't installed. I'd tried everything and the speakers were plugged in properly. But then we had to move it and I reached around back and guessed at the right plug, and was wrong. It wasn't until we were well into the service call and it still wasn't working that I remembered and took a look and it wasn't in the green hole. I knew that the sound card needed installing and that had been accomplished, but the poor woman in India must have been beating her head on her desk, thinking the whole call was about the plug originally being put in the wrong socket.

SRS