Last May, Jacqui was bumped from a flight in NY, and UA gave her a voucher for one free domestic flight. A few days ago we went to the UA ticket counter to book our flight to California in April. The woman on the counter told us to book on line as it was cheaper.Then we should come back to the counter to get the voucher validated. So, we went home. Yesterday we booked the flight, and today we went to UA having done exactly as we were told. This time, the agent said we shouldn't have charged the flight to my credit card because they could not honor it that way!

The only reason we chose UA was because of that voucher, because a year ago they booked us on a flight that didn't exist so we spent 5 hours in Washington waiting for another flight home.
I've flown with Air Canada many times and never a problem of any kind.

There is no way I would ever fly United again. Anyone else had a dust up with United?