UA landed my wife and I in Chicago's O'Hare (ORD) by dropping the plane to the runway from what felt like 10 feet up.

These days, it's called Combat Travel. There aren't any "friendly skies" any more -- just hostiles vs. the travelers.

Scream. Yell. Act up. Kick up a fuss. They can fix it and if you make enough noise they will fix it.

Seems to be the only way a LOT of things get down these days....