Thanks dw - we tried that website a couple of times yesterday, but it came up with 'page not found'.

Figures!

What really pissed me off was when we finally got through to the 'customer service' a guy called Javieo Neri, who said that he was a supervisor, told me that the airport staff did not say what I told him they said. When I asked if he had been there he just continued to say "They didn't say that", effectively calling Kendall and myself liars. I just hope that call was recorded!