Another damn aggravation from Norton. After trying unsuccessfully to renew my anti-virus and firewall subscriptions without buying a new program (my program was only a year old) I got disgusted with Norton and removed all their software from my computer, and went with AVG.

Now my wife's computer firewall subscription from Norton is soon to expire, and we will then switch to AVG also for her computer.

BUT, yesterday I got an email from Norton saying that they would automatically renew the Norton firewall subscription and bill my credit card for $29.99 unless I opt out within 9 days. To opt out I need to go to my personal page on Norton's web site, but to do that I need my password (which of course I couldn't find). So I clicked on the "forgot password" link and was told I would receive a new password by email. But it never came. From past experience, I know it is impossible to communicate with Norton (phone support gives you a person in India who doesn't speak or understand english, and email support gives canned replies which don't address your question).

So what to do? I finally found after much searching my forgotten password and was able to enter into my personal page and opt out (I hope!). Later I found that their emailed password got shunted into my spam filter file as spam).

That's got to be a great scam - charge you credit card (which information they still have) to something you don't want, and make it as difficult as possible to opt out. Another reason to have nothing to do with Norton!

So there, got that off my chest - rant, rant!

Cheers, S. in Seattle