Norton has difficulties on a number of fronts when it comes to updates. I've found that sometimes uninstalling all of the Norton products (go through the Control Panel and Add/Delete Programs to do this) then reinstalling them solves the trouble. An older neighbor of mine calls every year to have me help her update her program. Sometimes we do this, sometimes we don't.

The thing that is easiest is to watch the ads for sales. Norton products are regularly offered down here with update rebates and store rebates. I often find it cheaper to buy a new box and install it and mail in my rebate coupons. I can sometimes get it for free, other times it comes out about $20.

SRS