A bit of both, I think! I recently got the same player and found the same problem. I suspect there are several ways around it, - but the one I used was:
- open the Media Source Organiser software (rather than the Explorer)
- rip the tracks into the PC Muisc Libray
- attach the player and open the "Music" folder
- create a suitable named sub-folder
- transfer the files to it.

The disadvantage appears to be that it confuses the "Sync" function, if you use it.

I agree, incidentally, that the touch pad is a bit dodgy. Otherwise I'm delighted with it.

In copying several hundred CD's to the player, I found it helped to refuse to get involved with "problem cases" until all the straightforward (or a very large batch of them) had been processede. Then go back and sort out the problems - which tend to apply to praticular small batches of CD's anyway. Much more efficient!

Regards