I'm having to post this for Carole - she got the machine to start in 'Safe Mode' - it gets to the 'log on' screen where you click on your user name, but whatever you click on, the computer re-boots and you just cycle back to the same point. Windows never actually opens, so you can't get to Control Panel. Even if you click on 'Turn off Computer' it just re-boots.

Any suggestions? Or do we just take it to the fixer man?

Andrew