The Mudcat Café TM
Thread #103327   Message #2109441
Posted By: Surreysinger
23-Jul-07 - 02:36 PM
Thread Name: Who's getting excited about Sidmouth?
Subject: RE: Who's getting excited about Sidmouth?
Re the Day tickets, I have to say that I have been less than happy about those. The ordering form details quite clearly stated that tickets would be sent out by registered delivery, and then I got an email saying that I had indicated that I would collect my day tickets from the Ham ... which I had certainly not! I emailed back, and asked for clarification and for despatch of my tickets, and despite the fact that at least three weeks have gone by have received no reply whatsoever - not even the courtesy of an acknowledgement !

I spoke to the TIC, who told me that Day Tickets were being treated as Season tickets (ie not posted out). When the full programme arrived - lo and behold it says that day tickets would be posted out if the order was processed before July 14th - which mine most certainly have not been!

Working as I do in a theatre box office,I am somewhat unimpressed by the contradictory statements which I have read and received verbally, and the somewhat slapdash approach to customer service! I gather that there will be feedback forms, and was told by TIC that I should fill one in - which I certainly shall do.

Apart from that gripe, I am really looking forward to getting down to Sidmouth (but not the walk to the Ham when I get there, which I would rather have avoided on day of arrival!)