I don't know that services that are doing their best should 'come under fire', but if no-one comments when things are not right they will not improve.
I used to run a small village playgroup and I used to think that 'equal opportunities' didn't apply to me because -
a. we didn't have any ethnic minorities
b. I treated everyone the same.
Then the boy who I hadn't realised was Jewish was kept at home the week before Christmas.