There isa letter going out to all affected which should land on your doorsteps sometime next week. Her Majesty's Revenue and Customs will not email anyone, we simply don't have the facilities to do that. We won't ring you to ask for confirmation of your bank details either.

The basic thing is to not panic and to keep an eye on your bank statements, don't respond to any Emails that might be sent to you in the name of HMRC, and don't disclose your security questions to anyone. Change your passwords if you use family names and birthdates.

Knowing the internal postal system as I do, it is highly likely that the disks are still in an office somewhere, waiting for someone to come back from long term leave, or to find their desk under the piles of post regularly dumped there. They could be in any number of places because the post rooms are operated by the same over worked, underpaid members of staff as every other office across the land... humans. If we weren't all trying to meet targets, beat deadlines and do the work of 30 with the resources for 10, then it might never have happened.

LTS