I think it is fundamental that to face plainly what is is a pre-requisite for changing, whether in individual conscious structures or group and organization structures.
The whole process of "changing for the better" has to begin with seeing what is there.
THat said, however, the individual act of will, or generating an organizing postulate about how things are, is what finally has to occur for change.
WHat is amazing to me is that this ability exists in humans.
In the other thread I posted a link to SciVee scientific video which did a mathematical analysis of the degree of randomness in the responses of fruitflies. Even in a tiny organism like that, there is an undeniable presence of something beyond mere S-R chaining. Or so they conclude.