LOL, Amos!    That is exactly what I thought.   

As I recall, most of what I wrote in that survey was on behalf of the 'little guy.'   Had the call come in 2 minutes before the appointment time with one of my private practice clients, I may have decided to be 5 minutes late with the appointment for the sake of my own ego.    But that 'little guy' in the waiting room of the public clinic has spent most of his life being treated as not important enough to not be kept waiting. It would have been the height of hypocrisy had I chosen to be late with him for a phone call such as this.