Mr Happy; This is not the first time I've had trouble with PC World's after sales service. I certainly won't be buying anything from them again.

Leadfingers. "Is there a Vista Friendly up date for Lotus ?
It seems Vista came in SO fast that a lot of people hadnt got Vista frindlly stuff ready"

I thought that Lotus had been driven out of business by Microsoft, but they have been taken over by IBM. You can still buy Smartsuite from them. However, as I've never had the slightest trouble with my antiquated edition of Smartsuite, and it works perfectly well on Vista, I doubt that's the problem. My guess is that PC World just doesn't want to accept responsibility for a Microsoft product which shouldn't have been put on the market until all the problems had been ironed out. Ah well, that's Big Brother for you.