I grew up on a treacherous dirt road with a steep hill. People always got stuck in winter; "It was fine when I drove down here last July!". We always helped in some way. We loaned out our chains, we made tea and warmed people up who were waiting for the tow truck and were sympathetic to upset teenage girls who weren't supposed to be there with their dates and whose parents were "Going to kill me when they get here!" The only time this led to difficulty was when someone borrowed the chains to get to the top of the hill and just kept on driving. The only other time my Mom got upset was when we helped out a guy who said "Remember me? I got stuck here last year!" Some people never learn.. They did once leave the door unlocked and went back to bed so a couple that were having problems could get in to use the phone again if they needed to. That couple didn't come back into the house but my parent's were woken up by a policeman shining a torch in their faces and saying "Did you know your door was unlocked? Anybody could walk in."