We've been entangled in one mess with "them" that it's getting hard to laugh about. We had been using the same local pharmacy for several years, with essentially faultless service. Then my wife's med coverage required her to start using Express Scripts mailorder service a couple of years ago. They've demonstrated their total incompetency repeatedly; several times we have sent in prescriptions written for a year, and had to get new prescriptions soon afterward because they lost track of everything; several other assorted screwups. They just topped themselves. We've had no changes in our address, personal information, or medical coverage for years. Yesterday we received a letter saying that they had to cancel our last med order because they can find no record that we have coverage.