If you are going to insist that people in your premises drink and eat only what is available in your premises, then it is wise to make sure that what you offer is palatable - MSH has admitted that the coffee is horrible. If a place can't make good coffee, then people may be a little reticent about ordering something more substantial which has the potential to be a) inedible and b) expensive.

Having said that, I do think that the person who asked for the room should have made some effort to thank the landlord for his generous offer. I suspect he didn't know the extra staff had been got in especially.

LTS