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Workaround to Sudden Loss of Internet Access Problem

Date Published : 8 July 2008

Date Last Revised : 9 July 2008

Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.

Impact : Sudden loss of internet access

Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite

Recommended Actions -

Download and install the latest versions which solve the loss of internet access problem here (English only):

ZoneAlarm Internet Security Suite
ZoneAlarm Pro
ZoneAlarm Antivirus
ZoneAlarm Anti-Spyware
ZoneAlarm Basic Firewall
- or follow the directions below.

Option 1: Move Internet Zone slider to Medium

Navigate to the "ZoneAlarm Firewall" panel
Click on the "Firewall" tab
Move the "Internet Zone" slider to medium
Option 2: Uninstall the hotfix

Click the "Start Menu"
Click "Control Panel", or click "Settings" then "Control Panel"
Click on "Add or Remove Programs"
On the top of the add/remove programs dialog box, you should see a checkbox that says "show updates". Select this checkbox
Scroll down until you see "Security update for Windows (KB951748)"
Click "Remove" to uninstall the hotfix