Hi, I am so glad that I have found this. I have been sooo frustrated with respect to getting a refund for the festival. After many emails, left messages and writing letters we contacted the Trading Standards and also Consumer Direct. I have just sent a letter to the Events Office via registered post to see if i get a response to that.
I am amazed that someone has actually been able to get through to the office and speak to someone. Lets hope that the refinds start to be paid soon.