Hi,
I am waiting too and glad I found this forum - I thought I was being left till last as I was being too patient! I got through a couple of weeks ago and was told that their insurance did not cover flooding and so they had sold one of their properties and were just waiting for final bits to go through and they would start issuing refunds at start of October - still waiting so I'll be chasing them up again this week. However, it looks increasingly like stalling tactics as in September I was told my cheque was waiting on desk to be issued the following week - and another story when I phoned prior to this. I am suspecting I will have to chalk this one up to experience - and will think twice before booking in advance for anything else especially with the run of wet weather these past years. Fingers crossed a cheque arrives this week!

Sarah