Barbara, I am delighted that you have received your refund. However they cannot be doing this in alphabetical order as they originally stated that they would as our surname is before yours! I wonder if its because you had sent the recorded delivery letter and threatened another one?
It was me who contacted the Malton and Pickering Mercury and spoke at length to Sheila, a reporter there. I have just read the article - whooppee. Lets hope that this is the start of the end to this sad state of affairs. Fingers crossed for my refund.
Beany