Like GUEST, I bought a Grand Master through eBay at a much lower price than they were asking on their website. I already own a Grand Auditorium (the problems with that one were dealt with very swiftly). The GM arrived with a horrible setup, and if I hadn't had some previous experience doing repair work, I would have had to send it back. However, once I had tweaked the guitar, it turned out to be a wonderful instrument. Build quality is a little sloppy, but the sound is unique and very pleasing to my ears.

However, I then won a Liberty Bell twelve-string on eBay as well, and from there on things got worse. At first I received no replies to my email, and when I finally did, it was only to tell me that I would have to wait six weeks for the next batch of guitars to come in. I was miffed, but decided to persevere. Sadly, no one answers the phone now or replies to email, and the website seems to be down permanently.

My impression is that Moondog offered potentially great guitars at very reasonable prices, but that there were serious problems with quality control. They certainly didn't manage to offer the standard of build or set-up they claim on their website. A real pity, since they had a good thing going.