Well,
the post has just been and it will be 8 weeks this coming Monday that I was assured a cheque would be issued to me without fail (in fact I was quoted 6/8 weeks so I am being generous here yet again). I've bloomin had enough and am going to send a letter like Barbara did as this is beyond a joke now. No Christmas card from me Mr Boak that's for sure. And can I suggest you put a message on your phone to explain when exactly refunds are going to be issued as you were quick enought to slap the message on about the office closed to illness till 3rd December. Well, guess what have tried all morning and no reply.
I notice an article appeared in the Yorkshire Evening Press a while ago now and I'll be contacting them about it too this weekend - it's seriously out of order now and I am very annoyed at my abused trust! Feel free to correct me on this forum Mr Boak - from my experience so far it's all words and no action (what about my interest too!!)

Sarah