It's unfair for anyone to give an opinion about what the elderly lady should or should not have done. She is allowed to make a comment (or a complaint -- although it doesn't sound as though it was actually a complaint) and have the matter addressed. Also it's irrelevant, albeit an interesting subject for discussion, whether the rule broken here is fair.

Off to gaze at dachshunds -- or maybe that fawn and kitty-cat film.

Just wondering though. Does God really want or need this kind of help? Had He not noticed He was needed?

Cheers, Joy