LOL.

United managed to bust the wheels of TWO pieces of hold baggage first time out. They told me that they would patch up the holes but wouldn't replace the wheels, even though they admitted that they were responsible.

Another time they lost one of my bags, turned out it fell off the carrier moving it from the plane to the terminal and wasn't noticed. Next day they phoned to say it had been found and that I should come collect it. I let them know in no uncertain terms that they would deliver it to me, since it was their negligence that caused the problem in the first place. After a strong conversation I got my way but only because I stayed assertive.

I agree with this guy - I would avoid United like the plague.