Sorry, Kendall, I missed seeing your earlier post about UPS breaking your guitar. I guess nothing's foolproof, but I'm still willing to bet that UPS's record is better than United's!

My biggest problem with UPS was that the rep I'd phoned left my box in the costomer-service area for me to pick up, and the workers there walked around it to go into the back and look for it. One of them left his electronic input device ON the box before leaving the room. I waited and watched bemusedly till they returned before I said, "Umm, guys, isn't this package mine?" The entertainment was worth the delay!