Lizzie
If you so much as use one expletive on The radio, they will cut you off. So calm down and try to be calm and collected, otherwise you will not be helping this lady.

Which town or village are you living in in Torbay?

Sometimes Village Hall committees do an aweful lot to help the elderly and the parish council could help you there.

Ther are normally lots of people willing to help indeed do things for now't if you use your noddle and calm down and putting your brain into the right gear.

I have people I can get in touch with down there as I used to live in Paignton, but they are unlikely to help if you swear and get angry like you are doing now.