I watched your interview Lizzie; credit where it's due, you handled yourself and the interview well. Why not try the calm and rational approach elsewhere? Here, for example? A spot of listening would help, although you seem to think that not listening is a virtue. Sinsull is right; you could have had this fixed by now if you hadn't been so preoccupied with your own agenda of 'heroic, insubordinate Lizzie fights the State'. From personal experience, I reckon it's a 15 minute job to fix a handrail fit for the purpose. How long have you wasted on this pointless campaign, when you could have fixed the problem?
Incidentally, if I'd been in the OT's position, I'd have told you to take your complaints to the top as well; they are trained to say this to stop their patients being upset by ranting relatives. That doesn't change the fact that time and resources have and will be wasted responding to your actions. By the way, if it's ok for you call me, a man in his 50s, 'Sonny', is it ok for me to call you 'Silly Old Biddy'? Just wondered.