I think the big question would be, if they are using aggressive and abusive tactics, why have no corrective measures been taken? Why are they being allowed to continue to do those things with no corrective measures applied?

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Same as before, Carol: I know you'll never believe me, Carol, but what you ask is exactly what we try to do. I can't discuss anything more than that publicly, but I'm willing to talk on the phone. I'm listed in the phone book in Auburn, California.
-Joe, who spends a hell of a lot of time on "corrective measures"-